OxCreek Tactical Lifetime Warranty, return, refund, and exchange policies

Warranty
All items come with a lifetime warranty. If your item breaks from normal wear and tear, contact us. We will either repair or replace it at no charge. This warranty does not cover damage we determine was caused by abuse. If for some reason you receive an item that does not fit or we shipped the wrong item contact us for directions to return.

For warranty claims, the buyer is responsible for all return shipping costs back to Oxcreek Tactical. We will cover shipping costs to the buyer.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Some products are exempt from being returned. These include: holsters customized in any way with specific markings, words, or lettering. The exception would be if we made a mistake, which will be determined on a case-by-case basis.

We may ask for photos or video during the return/refund process to be emailed to us for inspection. If we determine this is necessary, we will wait for the buyer to produce the requested photos or video before the return/refund process can continue.

Additional non-returnable items:
Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase and your order number.

There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@oxcreektactical.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. But can be returned using the process above for store credit.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@oxcreektactical.com and send your item to: 799 State Route 48 Fulton New York US 13069.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 799 State Route 48 Fulton New York US 13069

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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